Chris Blackwell Design

Refund and Returns

Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

  • Goods that have been printed or decorated.
  • Goods that have been assembled in line with your requirements.
  • Goods that have been specially procured in line with your requirements and do not form part of our standard range.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

How to return

Contact our Customer Services team before returning any items. 

If we grant your return, then we require the item(s) in their original packaging.

You will be fully refunded via the same method originally used to pay for your order. We aim to complete refunds within 5 working days of receiving the returned items.

Please note: If you have not requested a return within 30 days of receiving your order, we will assume you are keeping the goods and will not authorise a return.